This Privacy Statement is effective as of May 2018
At Pro Servo we recognise the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in the EU.
This Privacy Statement describes Pro-Servo’s general privacy practices that apply to personal information we collect, use and share about consumers and other individuals within our clients, business partners, supplier and other organisations with which Pro Servo has or contemplates a business relationship.
Why and how we collect and use your information
We may collect your information as a company or an individual for various purposes, such as the following:
- Access and use of websites or other online services
When filling in our website enquiry form, we will record information necessary to provide you with the requested service
- Responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information, to order a product or service or to provide you with support, we collect information necessary to fulfil your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfilment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
- Contacting employees of our customers, prospects, partners and suppliers
In our relationship with customers or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of employees, contractors, advisors and authorised users) for purposes such as contract management, fulfilment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.
Most information we collect about you comes from our direct interactions with you. You can choose to receive information by email, telephone or postal mail about our products and services, or sign-up for subscriptions. You can always opt-out from receiving personalised communication by sending an email to email@example.com.
Where we reference that we use your personal information in connection with a request, order, transaction or agreement (or preparing for the same), or to provide you with services that you requested, we do this because it is necessary for the performance of an agreement with you.
Where we reference that we use your personal information in relation to marketing, improvement or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our legitimate interests, or with your consent. When we collect and use your personal information subject to the EU Privacy Legislation this may have consequences for your rights.
Information Security and Accuracy
We intend to protect your personal information and to maintain its accuracy. Pro Servo implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorised access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorised access, use and disclosure.
We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defence of legal claims in the countries where we do business.
How to contact us
If you have a question related to this Privacy Statement, please contact us by emailing firstname.lastname@example.org. Your message will be forwarded to the Data Protection Officer.
For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal information is Pro Servo Ltd, Orchard Street 13, Bristol, BS1 5EH, United Kingdom, unless indicated otherwise.
You can request to access, update or correct your personal information. You also have the right to object to direct marketing.
You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.
Right to Lodge a Complaint
In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint:
- By contacting us directly via email email@example.com
- With the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm
Changes to our Privacy Statements
From time to time we may update this Privacy Statement, as well as any other specific privacy statement. When making changes to this Privacy Statement, we will add a new date at the top of this Privacy Statement.